In English
In a bustling world, our department store offers a mix of affordable own brands and international favorites in Beauty, Home, and Fashion.
We are inclusive! – A department store for everybody. We believe in diversity, equality and sustainability. We have a wide range of conscious products. Working actively with CSR projects is, and has always been, an important part of our DNA.
Our history
Åhléns started as the postal order company Åhlén & Holm. The company was founded in 1899 by Johan Petter Åhlén and Erik Holm in the small town of Insjön, Dalarna County. Just as today, the company sold goods within fashion, beauty and interior design.
The first Åhlén & Holm catalogue was published in the same year as the company was founded and contained 272 articles. During its first five years, the company grew from sending 290 packages per year to just over 50,000. After 10 years, Johan Petter Åhlén oversaw a company with sales of SEK 1.5 million and 255 employees.
In 1915, the business moved to a new address at Ringvägen 100 in Stockholm. Åhlén commissioned a seven-storey property of over 100,000 square feet. Today, the company's head office is located at Dalagatan 100 in Stockholm.
In 1988, Åhléns AB was taken over by Axel Johnson AB, owned by Antonia Ax:son Johnson. The 1990s saw Åhléns develop into a modern retail chain of international repute. The business is concentrated in three business areas: Fashion (Mode), Beauty (Skönhet) and Homeware (Hem).
In 2022, Åhléns AB was taken over by Ayad Al-Saffar.
Sustainability
As a part of our overall strategy, we have continued to develop our sustainability efforts with new products, partnerships and communication. Our Sustainability Reports offer details about our activities and challenges. They are linked below but they are only available in Swedish.
Read more here (in Swedish)
Åhléns City Stockholm
Åhléns City Stockholm is Åhléns flagship store. It opened its doors in 1964 and offers a large assortment of products in all of Åhléns business areas. It’s conveniently located in the heart of Stockholm, close to both the central station and the subway station T-Centralen. Nearby busses take you to tourist destinations such as Skansen and the ABBA museum.
Åhléns City Stockholm offers a variety of services for customers, such as personal shopping, a family room and storage lockers. Treat yourself to a nail appointment or a new haircut while you are visiting the store. Contact our beauty counters through the switchboard to book an appointment with a specific brand. It has the largest beauty department in the Nordic countries and our staff are ready to help you with any shopping needs you might have. Several restaurants are available throughout the store for hungry shoppers to enjoy.
This is the perfect shopping experience for anyone visiting Stockholm and you find a large assortment of products for everyone.
Customer Service
You are always welcome to contact Åhléns Customer Service with any queries. The staff at our department stores are always happy to help you with whatever you may need.
Email: [email protected]
Telephone: +46 (0)10 - 455 00 80
Address: Åhléns Kundservice, 118 90 Stockholm
Switchboard
Our switchboard can connect you to any department store of your choice.
Telephone: +46 (0)8-402 80 00
Find your closest store and opening hours here (Swedish)
Tax Free Shopping
If you live outside the European Union, you can claim up to 19 % of the value-added tax (sales tax) that you have paid on your purchases in Sweden. This tax is included in the price. If you spend more than SEK 200 at Åhléns. When leaving the EU, you can cash the receipt/form at a Planet Refund office or at an agent office. Planet Tax Free provides tax free returns at Arlanda, both in terminal 5 and terminal 2. Visit their website for mor information.
Frequently asked questions
You are welcome to shop at one of our department stores or visit ahlens.se. We currently deliver only to addresses in Sweden.
For items purchased in one of our stores or from ahlens.se, Åhléns allows customers to return or exchange unopened and unused items within 30 days of purchase. Items can be exchanged in any of our Åhléns department stores on presentation of a valid receipt.
You can buy a gift certificate in person at one of our department stores. You pay with cash or by card for a physical gift certificate that you can take home. The gift certificate is valid at all Åhléns department stores in Sweden and at ahlens.se. Do not forget that gift certificates have an intrinsic value, for which reason lost certificates cannot be replaced.
An Åhléns membership is free of charge and means that you collect points on your purchases, points which can later be converted to a bonus. In order to collect points on your purchases, the purchases must be registered when you shop at our department stores or at ahlens.se.
Register as a member here or in person at one of our stores. You will be required to provide a Swedish Personal Identity Number to register in store or on our website.
If you do not have a Swedish Personal Identity Number, you can contact our customer service on +46 (0)10 - 455 00 80 or by email [email protected], and give your full name, address and date of birth.
As a member, you receive newsletters detailing new arrivals, inspirations and special offers. We communicate via post, email, text message and at ahlens.se. You can even find our magazine and catalogues on our dedicated app for iPhone and Android. All of our communication is currently in Swedish, and our newsletters are posted to a select portion of members living in Sweden.
If the competence we need cannot be identified internally, we announce available positions on our website here. If you are interested in a job or internship at our head office, keep an eye on our website. Internships are advertised a semester in advance at the beginning of each semester.
Candidates for internships will be called for an interview and given feedback, just as though you had applied for a regular job with us.
Please contact Åhléns' switchboard on +46 (0)8-402 80 00. The switchboard is open 7 am - 6 pm on weekdays and will be able to direct your call.